FAQ

Do you sell to schools using Purchase Orders?

Yes, we sell to schools using Purchase Orders.

Send us your PO and, if applicable, your tax-exempt certificate to INFO@IMADE3D.COM.

We will enter the PO into the shop, and you will receive a confirmation.

Once the order is shipped, you will receive an invoice with all payment options.

We accept checks, wire transfers, credit cards, and PayPal.

How can I get your W-9?

How long does it take to build the JellyBOX?

Typical build time for the JellyBOX is 6 hours if you are building it for the first time. If you are building it for the second time, it takes about half that time.

What is the minimum recommended age and skills?

The minimum recommended age for building without adult help is 11-12 years. However, with adult assistance, it can be as low as 7 years.

What it the build volume of the JellyBOX?

The build volume of the JellyBOX 4 is: 180 x 160 x 150 mm ( 7 x 6.3 x 5.9 inch)

See the other parameters below:

Feature  Specification
Build Volume 180 x 160 x 150 mm ( 7 x 6.3 x 5.9 inch)
Layer Resolution 50 - 300 microns (for 0.4 mm nozzle)
Nozzle Diameter coming with 0.4 mm nozzle, optional 0.3 mm - 1 mm
Bed Heated, flexible steel with PEI surface, magnetic hold
Bed Leveling Automated, using induction proximity sensor
Max. Nozzle Temperature 280°C. ( 536 F)
Max. Bed Temperature 90°C ( 194 F)
Filament Diameter 1.75 mm
Filament Producer Any, non-proprietary
Filament Spool Width Max. 100 mm
Filament Spool Outside Diameter Min. 140mm, Max. 260 mm, for filaments 0.25 kg  - 5 kg
Print Speed Up to 150mm/s utilizing Input Shaping technology
Printable Materials PLA, PETG, TPU and others except ABS
Printing From SD card, no computer is required for printing
Supported Files Standard GCODE from all known slicers, like KIRI:MOTO, Prusa, Cura, Simplify 3D, etc.
Firmware  IMADE3D clone of the MARLIN 2.X
Machine Weight 9 kg
Machine Size 370 x 370 x 370 mm
Enclosure Closed, from transparent acrylic with lockable doors
Safety Features Nozzle and bed overheat protection
Power AC 110-240V, 50-60Hz output DC 12V / 10A

What should I do if my nozzle gets clogged?

Solution is very simple; you do not need to disassemble the extruder as is usual with other 3D printers. All you need to do is release two screws at the front of the extruder, remove the clogged hot-end, and replace it with a spare one. Your class is not ruined; it takes about one minute. The clogged nozzle can be cleaned when you have time to do it.

What is the size of filament spools that can be used with the JellyBOX, and what is the recommended filament brand?

The JellyBOX can use any size of filament spool up to a width of 100mm and an outside diameter of 300mm.

Any filament brand can be used as long as it is good quality and dry. A good, cost-effective option is our own IMADE3D Filament.

Which filaments can be used for printing?

The JellyBOX can print with any filament except ABS, which is not recommended for in-class printing.

The most typical filaments for school projects are PLA, PETG, and TPU (flexible).

To get help directly from our experts, please fill out the Support Request form.

We will get back to you as soon as possible, typically via email or phone call, according to your preference.

Recently, it has become common to provide support through online video meetings. If you are in a rush, you can call us at +1 (540) 474-2100.

Our time zone is EST, and support is available from 9 AM to 9 PM on business days.

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